Frequently Asked Questions

[cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:”,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’,’padding-bottom’:’30px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

[/cl_text][cl_divider width_full=”0″ align=”left_divider” css_style=”{‘margin-top’:’20px’,’padding-bottom’:’20px’}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

Is this a finished product or patch that will be mailed to me?

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]No, this is a digital design file. Nothing will be sent to you. You must have an embroidery machine to use this product.[/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”{‘padding-top’:’-40px’}_-_json” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:’Array’,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

What file formats are included?

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]The file formats included will vary with each design, so make sure you double check the description. Most files includes DST, EXP, HUS, JEF, PEC, PES, SEW, VIP, VP3 and XXX[/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”{‘padding-top’:’-40px’}_-_json” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:’Array’,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

Can I use your pictures on Facebook and Instagram?

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]Yes, but you can not crop out or cover my logo. You may also not use any customer photos from any social media platforms without written consent[/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”{‘padding-top’:’-40px’}_-_json” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:’Array’,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

Some of your designs look familiar, have I seen them somewhere else?

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]Yes, from both Hang to Dry and Pick & Stitch.

Hang to Dry decided to close their doors in the fall of 2017. I and a couple of other digitizers bought the copyright to their finished applique and embroidery designs as well as their fonts.

Pick & Stitch designs were added to my shop in October of 2018.[/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”{‘padding-top’:’-40px’}_-_json” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:’Array’,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

I previously ordered designs from Applique & Embroidery Originals on Etsy, I don’t see them in my account.

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]Any designs purchased from the etsy page will only be re-downloaded from the etsy site. Log into etsy.com > click on YOU > click on PURCHASES & REVIEWS > download any previous orders.[/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row][cl_row css_style=”{‘padding-top’:’45px’,’padding-bottom’:’45px’}_-_json” css_style_991=”{‘padding-top’:”,’padding-bottom’:”}_-_json” css_style_767=”{‘padding-top’:”,’padding-bottom’:”}_-_json”][cl_column fullheight_col=”0″ inline_elements=”0″ flex_elements=”0″ col_sticky=”0″ services_list=”0″ col_disabled=”0″ css_style=”{‘padding-top’:’-40px’}_-_json” border_rounded=”0″ device_visibility=”{‘0′:’none_’}_-_json” css_style_991_col_bool=”0″ css_style_767_col_bool=”0″ background_image=”{‘id’:’Array’,’mime’:”,’url’:”}_-_json”][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]

Why do you require me to set up an account to make a purchase?

[/cl_text][cl_text custom_typography=”0″ css_style=”{‘margin-top’:’20px’}_-_json” custom_responsive_992_bool=”0″ custom_responsive_768_bool=”0″]All customers are required to set up an user account to purchase Applique & Embroidery Originals designs so that you will have lifetime access to your designs. Your links will never expire, they will never disappear![/cl_text][cl_divider width_full=”1″ css_style=”{‘padding-top’:’20px’}_-_json”][/cl_column][/cl_row]